Grievance Redressal Policy

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, BlinkCharts has established this Grievance Redressal Policy to address complaints and concerns raised by users in a timely and transparent manner.

BlinkCharts has designated the following as the point of contact for all user grievances:

Users may submit grievances by emailing the above address with the subject line: “Grievance: [Brief Description]”.

This policy covers complaints related to:

• Content displayed on the platform
• Privacy and data handling concerns
• Account access issues
• Billing and subscription concerns
• Violation of these Terms or any applicable law
• Any other concern related to your use of BlinkCharts

Upon receipt of a grievance, we will acknowledge it within 48 hours (excluding public holidays).

We will endeavour to resolve all grievances within 30 days of receipt. Complex matters may require additional time, in which case we will communicate the expected timeline to the user.

If your grievance is not resolved to your satisfaction within 30 days, you may escalate the matter to the appropriate regulatory authority or courts of competent jurisdiction as per applicable law.

BlinkCharts reserves the right to disregard grievances that are frivolous, repetitive, made in bad faith, or that fall outside the scope of this policy.